Free use of nearby fitness center 
Laundry facilities 
Multilingual staff -
Water dispenser
Airport transportation -
24-hour front desk
Free WiFi -
Children s club (free)
Number of outdoor pools - 2
Number of coffee shops/cafes - 1
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Ascott Waterplace Surabaya
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Tower D1 Jalan Pakuwon Indah, Surabaya 60126 (Indonesia)
8.4
Wonderful
drive
miles
Free use of nearby fitness center
Laundry facilities
Multilingual staff
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Description
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access concierge services and a hair salon.
Popular amenities See all
Property amenities
Popular amenities
-
Number of outdoor pools - 2
Number of restaurants - 1
Smoke-free property
-
Water dispenser
-
Multilingual staff
-
Number of coffee shops/cafes - 1
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Free use of nearby fitness center
Free self parking
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24-hour business center
-
Free WiFi
-
Children s club (free)
-
Airport transportation
-
Laundry facilities
-
24-hour front desk
-
Vegetable garden
Elevator
Parking & Transportation
- Airport transportation (surcharge)
- Train station pickup (surcharge)
- Limited onsite parking
- Train station drop-off (surcharge)
Food & Drink
- Breakfast available (surcharge)
Things to do
- Fitness facilities
- Living plant wall
Conveniences
- Bicycle parking available
- Secured bicycle storage
- Grocery/convenience store
- Terrace
- Hair salon
- Safe-deposit box at front desk
Guest Services
- Dry cleaning/laundry service
- Free newspapers in lobby
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Eco-friendly cleaning products used
Business Services
- Computer station
- ATM/banking
- Number of meeting rooms - 2
Outdoor
- Waterslide
- Free pool cabanas
- Garden
- Children s pool
- Pool sun loungers
Accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
More
- Banquet hall
Check-in Time/Check-out Time
2:00 PM/11:00 AM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds rollaway/extra beds and onsite parking
This property accepts credit cards debit cards and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
- Property Registration Number +62 811-1752-501
Check-in Special Instructions
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up guests must contact the property 24 hours prior to arrival using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: IDR 500000 per stay
We have included all charges provided to us by the property.
Fees Optional
- Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
- Airport shuttle fee: IDR 524691 per vehicle (one-way maximum occupancy 6)
- Airport shuttle fee per child: IDR 524691 (one-way) (from 1 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: IDR 617284 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- One child 5 years old or younger stays free when occupying the parent or guardian s room using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Business Amenities
Featured amenities include a 24-hour business center complimentary newspapers in the lobby and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Rooms
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment while complimentary wireless internet access keeps you connected. Conveniences include phones as well as safes and desks.
Location
Located in Surabaya Ascott Waterplace Surabaya is in the entertainment district a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This family-friendly aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
