Multilingual staff 
Free WiFi 
Number of bars/lounges - 1-
Number of poolside bars - 1
Number of spa tubs - 1
Number of outdoor pools - 1-
Conference center
-
Number of coffee shops/cafes - 1
Laundry facilities -
Children s club (free)
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Shangri-La Surabaya
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JL. May. Jend. Sungkono 120, Surabaya 60256 (Indonesia)
8.6
Wonderful
drive
miles
Multilingual staff
Free WiFi
Number of bars/lounges - 1
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Description
Relax at the full-service spa where you can enjoy massages body treatments and facials. You re sure to appreciate the recreational amenities including a nightclub outdoor tennis courts and a health club. Additional features at this hotel include complimentary wireless internet access concierge services and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Popular amenities See all
Property amenities
Popular amenities
Tennis on site
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24-hour front desk
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Conference center
-
Multilingual staff
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Water dispenser
-
Laundry facilities
Nightclub
Coffee/tea in common areas
-
Children s club (free)
-
Number of coffee shops/cafes - 1
-
Express check-out
-
Number of outdoor pools - 1
-
Number of spa tubs - 1
-
Number of poolside bars - 1
-
Number of bars/lounges - 1
-
Free WiFi
Parking & Transportation
- Free area shuttle
- Free self parking
- Limo or town car service available
- Limited onsite parking
- Valet parking (surcharge)
Food & Drink
- Number of restaurants - 5
- Breakfast available (surcharge)
- Snack bar/deli
Things to do
- Health club
- Full-service spa
- Vegetable garden
- Fitness facilities
- Spa treatment room(s)
- Sauna
- Steam room
Family Friendly
- Children s games
Conveniences
- Terrace
- Hair salon
- Gift shops or newsstand
- Safe-deposit box at front desk
Guest Services
- Express check-in
- Dry cleaning/laundry service
- Lifeguard on site
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Porter/bellhop
Business Services
- Business center
- Conference space
- ATM/banking
- Number of meeting rooms - 14
- Conference space size (meters) - 1603
- Conference space size (feet) - 17255
Outdoor
- Outdoor tennis courts - 3
- Picnic area
- Pool umbrellas
- Designated smoking areas
- Waterslide
- Free pool cabanas
- Garden
- Children s pool
- Pool sun loungers
Accessibility
- Wheelchair-accessible on-site restaurant
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair-accessible meeting spaces/business center
- Elevator
- Wheelchair-accessible concierge desk
- Wheelchair accessible parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible path to elevator
- Wheelchair accessible path of travel
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Wheelchairs available on site
- Handrails in stairways
- Visual alarms in hallways
- Wheelchair-accessible lounge
More
- Banquet hall
- Ballroom
- Wedding services
Check-in Time/Check-out Time
2:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector a smoke detector a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Check-in Special Instructions
The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Fees Optional
- Fee for buffet breakfast: approximately USD 24.63 per person
- Valet parking fee: USD 5 per day
- Rollaway bed fee: USD 450000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Pool access available from 6:00 AM to 8:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business Amenities
Featured amenities include a business center limo/town car service and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones as well as safes and desks.
Location
With a stay at Shangri-La Surabaya in Surabaya you ll be in the business district within a 10-minute drive of Tunjungan Plaza and Surabaya Zoo. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square.
