Multilingual staff 
Number of swim-up bars - 2
Free water park access 
Number of outdoor pools - 8-
Number of coffee shops/cafes - 1
Free WiFi -
Number of bars/lounges - 6
-
Number of poolside bars - 3
Number of spa tubs - 1-
Internet access
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Sandos Playacar All Inclusive
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Paseo Xaman-Ha, Playa del Carmen 77710 (Mexico)
7.4
Very good
drive
miles
Multilingual staff
Number of swim-up bars - 2
Free water park access
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Description
Relax at the full-service spa where you can enjoy massages body treatments and facials. You re sure to appreciate the recreational amenities which include 8 outdoor swimming pools a complimentary water park and a sauna. Additional amenities at this property include complimentary wireless internet access concierge services and babysitting (surcharge).
Popular amenities See all
Property amenities
Popular amenities
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Number of poolside bars - 3
Laundry facilities
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Number of coffee shops/cafes - 1
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Internet access
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Full-service spa
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Number of swim-up bars - 2
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Number of outdoor pools - 8
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Children s club (free)
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Number of spa tubs - 1
Meeting rooms
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Number of bars/lounges - 6
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Free WiFi
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Multilingual staff
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Free water park access
Free bicycles on site
Coffee/tea in common areas
Parking & Transportation
- Free self parking
- Airport transportation (surcharge)
- Off-street parking
Food & Drink
- Number of restaurants - 9
- Couples/private dining
- Snack bar/deli
Things to do
- Shopping on site
- Fitness facilities
- Spa treatment room(s)
- Spa Services on-site
- Sauna
- Steam room
- Turkish bath/Hammam
- Arcade/game room
Family Friendly
- Billiards or pool table
- Babysitting or childcare (surcharge)
- Supervised childcare/activities (free)
- Children s club
Conveniences
- Terrace
- Gift shops or newsstand
- Hair salon
- Safe-deposit box at front desk
Guest Services
- 24-hour front desk
- Dry cleaning/laundry service
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Porter/bellhop
Business Services
- ATM/banking
Outdoor
- Pool umbrellas
- Designated smoking areas
- Beach umbrellas
- Waterslide
- Garden
- Beach towels
- Children s pool
- Beach sun loungers
- Pool sun loungers
Accessibility
- Wheelchair accessible parking
- Elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
More
- Banquet hall
- Wedding services
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector a smoke detector and window guards
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Sanitation services: MXN 85 per night
- A damage deposit of MXN 5000 will be collected before check-in.
We have included all charges provided to us by the property.
Fees Optional
- Airport shuttle fee: MXN 2100 per person (one way)
- Airport shuttle fee per child: MXN 880.00 (one-way) (from 1 to 17 years old)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- A fee for a mandatory New Year s Eve gala dinner is included in the total price displayed for stays on December 31.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business Amenities
Featured amenities include dry cleaning/laundry services a 24-hour front desk and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours) and free self parking is available onsite.
Rooms
Make yourself at home in one of the 819 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Location
With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar) you ll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. This beach property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.
