24-hour front desk 
Smoke-free property 
Free WiFi -
Multilingual staff
Number of restaurants - 1
Free beach club nearby 
Area shuttle (surcharge) 
Rooftop terrace -
Beach umbrellas
Airport transportation (surcharge)
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Hotel Cielo
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Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen 77710 (Mexico)
8.6
Wonderful
drive
miles
24-hour front desk
Smoke-free property
Free WiFi
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Description
Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access concierge services and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Popular amenities See all
Property amenities
Popular amenities
-
24-hour front desk
-
Multilingual staff
-
Free WiFi
-
Free beach club nearby
-
Number of restaurants - 1
-
Smoke-free property
-
Area shuttle (surcharge)
-
Rooftop terrace
Spa Services on-site
-
Breakfast available (surcharge)
-
Airport transportation (surcharge)
Hiking/Biking nearby
Use of nearby fitness center (discount)
-
Terrace
-
Beach umbrellas
-
Banquet hall
Conveniences
- Safe-deposit box at front desk
Guest Services
- Tours/ticket assistance
- Luggage storage
- Concierge services
Business Services
- Coworking spaces
Outdoor
- Beach towels
Accessibility
- Upper floors accessible by stairs only
- Wheelchair accessible - no
More
- Distance from property (miles) 1
- Distance from property (km) 1
- Distance from property (ft) 3281
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 500 per accommodation per stay
We have included all charges provided to us by the property.
Fees Optional
- Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults and MXN 150.00 to 300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (roundtrip) (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival using the contact information on the booking confirmation.
- Up to 2 children 8 years old and younger stay free when occupying the parent or guardian s room using existing bedding.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business Amenities
Featured amenities include a 24-hour front desk multilingual staff and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Rooms
Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless internet access keeps you connected and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks and housekeeping is provided daily.
Location
With a stay at Hotel Cielo you ll be centrally located in Playa del Carmen steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playacar Beach and 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal.
