Moon Palace Cancun - All-Inclusive
Carretera Cancun-Chetumal Km. 340, Cancun, 77500
- Children's club (free)
- Multilingual staff
- Tennis on site
- Free beach club on site
Overview
About this hotel
Relax at the full-service spa where you can enjoy massages body treatments and facials. After practicing your swing on the golf course you can dip into one of the 7 outdoor pools.
About the rooms
Treat yourself to a stay in one of the 1334 guestrooms featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected and satellite programming is available for your entertainment.
Popular amenities
- Children's club (free)
- Multilingual staff
- Tennis on site
- Free beach club on site
- Free WiFi
- Number of bars/lounges: 11
- Number of poolside bars: 1
- Number of outdoor pools: 7
- Number of swim-up bars: 3
- Number of coffee shops/cafes: 2
For business
- ATM/banking
Choose your room
Location
Carretera Cancun-Chetumal Km. 340, Cancun, 77500
Located in Cancun Moon Palace Cancun - All-Inclusive is by the ocean a 3-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort.
Get directionsTop attractions
Drive and walk times from the hotel, closest first. Walk times are shown up to 60 minutes.
Airports
Drive times from the hotel.
Policies & fees
Check-in and check-out
Optional fees
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip) (up to 17 years old)
- Late check-out is available for a fee (subject to availability)
Check-in instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards debit cards and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector a smoke detector a security system and window guards
- This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Registry number: Property Registration Number 005-007-000963/2025
Special instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property comprises 2 sections Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child s age differs from that in the booking reservation the hotel may charge the difference in rate.
Hotel policies
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian s room using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Guest reviews
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This charge includes estimated amounts the travel service provider (i.e. hotel, car rental company) pays for their taxes, and/or taxes that we pay, to taxing authorities on your booking (including but not limited to sales, occupancy, and value added tax). This amount may also include any amounts charged to us for resort fees, cleaning fees, and other fees and/or a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services, which varies based on factors such as location, the amount, and how you booked. For more details, please see the Terms and Conditions.
