Children s club (free) 
Free beach club on site -
Multilingual staff
Health club 
Free WiFi 
Number of bars/lounges - 3-
Number of beach bars - 1
Number of outdoor pools - 6-
Number of swim-up bars - 2
-
Number of coffee shops/cafes - 1
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Palmaïa-The House of AïA: All Inclusive Wellness Resort
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Paseo Xaman Ha Lt.1 Playacar, Playa del Carmen 77710 (Mexico)
9.6
Wonderful
drive
miles
Children s club (free)
Free beach club on site
Multilingual staff
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Description
Pamper yourself with a visit to the spa which offers massages body treatments and facials. You re sure to appreciate the recreational amenities which include 6 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access concierge services and a hair salon.
Popular amenities See all
Property amenities
Popular amenities
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Number of outdoor pools - 6
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24-hour fitness facilities
Free bicycles on site
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Children s club (free)
-
Number of coffee shops/cafes - 1
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Free beach club on site
-
Multilingual staff
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Health club
-
Number of swim-up bars - 2
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24-hour front desk
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Number of beach bars - 1
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Number of bars/lounges - 3
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Free WiFi
Smoke-free property
Number of restaurants - 4
Full-service spa
Parking & Transportation
- Free self parking
- Limited onsite parking
Food & Drink
- Snack bar/deli
Things to do
- Outdoor furniture
- Spa treatment room(s)
- Outdoor entertainment area
- Designer stores on site
Family Friendly
- Supervised childcare/activities (surcharge)
- Children s club
Conveniences
- Walkway to water
- Terrace
- Hair salon
- Safe-deposit box at front desk
Guest Services
- Dry cleaning/laundry service
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Porter/bellhop
Business Services
- ATM/banking
Outdoor
- Pool umbrellas
- Beach umbrellas
- Free beach cabanas
- Free pool cabanas
- Beach towels
- Children s pool
- Beach sun loungers
- Pool sun loungers
Accessibility
- Elevator
- Wheelchair accessible (may have limitations)
More
- Banquet hall
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards debit cards and cash
Cashless transactions are available
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.
Check-in Special Instructions
Front desk staff will greet guests on arrival at the property. Children under 4 years old are not permitted. This property serves mostly plant-based meals.
Fees Optional
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business Amenities
Featured amenities include dry cleaning/laundry services a 24-hour front desk and multilingual staff. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Location
With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar) you ll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
