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ReceptionCheck-in/check-out kioskRoomRoom48+ View all

Phoenix

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Untere Wiestistrasse 11, Zermatt 3920 (Switzerland)

9.2
Wonderful
See all 654 reviews
    drive
    miles
    Multilingual staff
    Multilingual staff
    Smoke-free property
    Smoke-free property
    Express check-out
    Express check-out
    Book Now
    Description

    Take advantage of recreation opportunities such as a fitness center or other amenities including complimentary wireless internet access and ski storage. This hotel also features a fireplace in the lobby tour/ticket assistance and a banquet hall.

    Popular amenities
    See all

    • Multilingual staff Multilingual staff

    • Smoke-free property Smoke-free property

    • Express check-out Express check-out

    • Free breakfast Free breakfast

    • Free WiFi Free WiFi

    • Number of bars/lounges - Number of bars/lounges - 1

    • Fitness facilities Fitness facilities

    • Banquet hall Banquet hall

    • Secured bicycle storage Secured bicycle storage

    • Bicycle parking available Bicycle parking available

    • Maximum number of pets per room Maximum number of pets per room

    • Only dogs and cats are allowed Only dogs and cats are allowed

    • No pets or service animals allowed No pets or service animals allowed

    • Pets allowed Pets allowed

    Close, go back to hotel details.
    Property amenities

    Popular amenities

    • Smoke-free property Smoke-free property

    • Free WiFi Free WiFi

    • Number of bars/lounges - Number of bars/lounges - 1

    • Multilingual staff Multilingual staff

    • Free breakfast Free breakfast

    • Express check-out Express check-out

    • Fitness facilities Fitness facilities

    • Banquet hall Banquet hall

    • Elevator Elevator

    • Hiking/Biking nearby Hiking/Biking nearby

    • Secured bicycle storage Secured bicycle storage

    • Bicycle parking available Bicycle parking available

    • Bicycle tour information Bicycle tour information

    • Tours/ticket assistance Tours/ticket assistance

    • Luggage storage Luggage storage

    • Fireplace in lobby Fireplace in lobby

    • Maximum number of pets per room Maximum number of pets per room

    • Only dogs and cats are allowed Only dogs and cats are allowed

    • No pets or service animals allowed No pets or service animals allowed

    • Pets allowed Pets allowed

    Parking & Transportation

    • Train station pickup (surcharge)
    • Train station drop-off (surcharge)

    Food & Drink

    • Food and water bowls

    Conveniences

    • Ski storage

    Guest Services

    • Front desk (limited hours)

    Business Services

    • Number of meeting rooms - 1

    Outdoor

    • Mountain bike nearby

    Accessibility

    • Wheelchair accessible - no

    More

    • Television in common areas
    About this PropetryReview and Rating
    Guests & Rooms
    1 Room, 2 Guest(s)
    Update Search

    Check-in Time/Check-out Time

    • 3:00 PM/10:30 AM

    Check-In Instructions and Important Information

    • Extra-person charges may apply and vary depending on property policy

    • Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges

    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

    • This property accepts major credit cards debit cards and cash

    • This property reserves the right to pre-authorize the guest s credit card prior to arrival.

    • Cashless transactions are available

    • Safety features at this property include a carbon monoxide detector a fire extinguisher a smoke detector and outdoor lighting

    • This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Check-in Special Instructions

    This property offers transfers from the train station (surcharges may apply). To arrange pick-up guests must contact the property 48 hours prior to arrival using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 9:00 PM. This property doesn t offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 5 days before arrival with check-in instructions. The front desk is staffed during limited hours. For any questions please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

    Mandatory fees

    You ll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 4.00 per person per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

    We have included all charges provided to us by the property.

    Fees Optional
    • Pet fee: CHF 20 per pet per day
    • Rollaway bed fee: CHF 100 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Hotel Policies
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    Business Amenities
    Featured amenities include express check-out multilingual staff and luggage storage. A train station pick-up service is available for a surcharge.
    Rooms
    Make yourself at home in one of the 27 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones as well as safes and desks.
    Location
    With a stay at Phoenix in Zermatt you ll be on a river just steps from Zermatt-Matterhorn Ski Paradise and a 1-minute drive from Zermatt-Furi Gondola. This hotel is 3 mi (4.8 km) from Sunnegga Ski Resort.

    User Reviews

    9.2 654 reviews
    Verified reviews
    Wonderful
    Value per price
    0
    Close to attractions
    8.8
    Cleanliness
    9.6
    Service
    9.2
    Property conditions
    9.4
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