Number of coffee shops/cafes - 1
Multilingual staff 
Free WiFi -
Number of bars/lounges - 6
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Number of poolside bars - 3
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Number of beach bars - 2
Number of outdoor pools - 3-
Conference center
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Number of swim-up bars - 3
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Internet access
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Grand Velas Riviera Maya - All Inclusive
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Carretera Cancún-Tulum KM 62, Playa del Carmen 77710 (Mexico)
9.6
Wonderful
drive
miles
Number of coffee shops/cafes - 1
Multilingual staff
Free WiFi
Book Now
Description
Relax at the full-service spa where you can enjoy massages body treatments and facials. You re sure to appreciate the recreational amenities which include 3 outdoor swimming pools a fitness center and karaoke. This property also features complimentary wireless internet access concierge services and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Popular amenities See all
Property amenities
Popular amenities
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Children s club (free)
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24-hour front desk
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Conference center
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Number of coffee shops/cafes - 1
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Multilingual staff
Free bicycles on site
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Internet access
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Number of swim-up bars - 3
Free breakfast
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Number of outdoor pools - 3
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Number of beach bars - 2
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Number of poolside bars - 3
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Number of bars/lounges - 6
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Free WiFi
Laundry facilities
Meeting rooms
Parking & Transportation
- Area shuttle (surcharge)
- Free beach shuttle
- Free self parking
- Free valet parking
- Limo or town car service available
Food & Drink
- Number of restaurants - 8
- Private picnics
- Couples/private dining
- Snack bar/deli
Things to do
- Full-service spa
- Fitness facilities
- Free grocery shopping service
- Table tennis
- Shopping on site
- Spa treatment room(s)
- Spa Services on-site
- Concerts/live shows
- Games
- Foosball
- Karaoke
- Arcade/game room
Family Friendly
- Air hockey
- Children s games
- Children s toys
- Billiards or pool table
- Babysitting or childcare (surcharge)
- Supervised childcare/activities (free)
Conveniences
- Terrace
- Hair salon
- Gift shops or newsstand
- Safe-deposit box at front desk
Guest Services
- Dry cleaning/laundry service
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Free reception
- Porter/bellhop
Business Services
- Business center
- Conference space
- Computer station
- ATM/banking
- Conference space size (meters) - 8784
- Conference space size (feet) - 94548
Outdoor
- Picnic area
- Pool umbrellas
- Designated smoking areas
- Beach umbrellas
- Hiking/Biking nearby
- Free beach cabanas
- Garden
- Beach towels
- Children s pool
- Beach sun loungers
- Pool sun loungers
Accessibility
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible meeting spaces/business center
- Elevator
- Wheelchair-accessible concierge desk
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
- Braille or raised signage
- Wheelchair-accessible registration desk
More
- Banquet hall
- Ballroom
- Wedding services
- Proposal/romance packages available
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property s guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section located .75 miles (1 207 meters) from the beach and are near the convention center spa and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort s main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
Fees Optional
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 65 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Reservations are required for golf tee times massage services and spa treatments. Reservations can be made by contacting the property prior to arrival using the contact information on the booking confirmation.
- A fee for a mandatory New Year s Eve gala dinner is included in the total price displayed for stays on December 31.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Business Amenities
Featured amenities include a business center limo/town car service and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Rooms
Treat yourself to a stay in one of the 539 guestrooms featuring indoor private hot tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Location
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen a 8-minute drive from El Camaleón Mayakoba Golf Course. This all-inclusive property is 6.4 mi (10.3 km) from Quinta Avenida and 6.4 mi (10.3 km) from Playa del Carmen Main Beach.
