Laundry facilities 
Number of outdoor pools - 1
Airport transportation 
Free wired internet 
Free self parking 
Free WiFi 
Number of bars/lounges - 1-
Number of poolside bars - 1
Number of spa tubs - 1
Water dispenser
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Castillo de Arena by NAS
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Elements Av. CTM, Playa del Carmen 77710 (Mexico)
0
drive
miles
Laundry facilities
Number of outdoor pools - 1
Airport transportation
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Description
Enjoy a range of recreational amenities including an outdoor pool a hot tub and an outdoor tennis court. This hotel also features complimentary wireless internet access concierge services and babysitting (surcharge).
Popular amenities See all
Property amenities
Popular amenities
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Laundry facilities
-
Airport transportation
-
Free wired internet
-
Water dispenser
-
Free WiFi
-
Number of bars/lounges - 1
-
Number of poolside bars - 1
-
Number of spa tubs - 1
-
Free self parking
-
Number of outdoor pools - 1
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Terrace
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Barbecue grill(s)
Outdoor tennis courts - 1
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Airport transportation (surcharge)
Elevator
Wheelchair accessible parking
Parking & Transportation
- Uncovered parking
Things to do
- Fitness facilities
Family Friendly
- Babysitting or childcare (surcharge)
Conveniences
- Mosquito nets
- Safe-deposit box at front desk
Guest Services
- Tours/ticket assistance
- Luggage storage
- Concierge services
Outdoor
- Designated smoking areas
- Garden
- Children s pool
Accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible pool
- Well-lit path to entrance
- Wheelchair accessible path of travel
Check-in Time/Check-out Time
3:00 PM/11:00 AM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces such as balconies patios terraces which may not be suitable for children; if you have concerns we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in Special Instructions
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 500.0 per stay
- Cleaning fee: USD 48 per accommodation per stay
We have included all charges provided to us by the property.
Fees Optional
- Crib (infant bed) fee: USD 25.0 per week
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- No pets and no service animals are allowed at this property.
Business Amenities
Featured amenities include complimentary wired internet access luggage storage and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge and free self parking is available onsite.
Rooms
Make yourself at home in one of the individually furnished guestrooms featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas and housekeeping is provided on a limited basis.
Location
With a stay at Castillo de Arena by NAS in Playa del Carmen (Zazil-ha) you ll be steps from Mamitas Beach and 5 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.6 mi (1 km) from Quinta Avenida and 6.9 mi (11.1 km) from Xplor Theme Park.
