Free self parking 
Smoke-free property 
Sign language-capable staff -
Multilingual staff
-
24-hour front desk
Free WiFi 
Number of bars/lounges - 1
Number of restaurants - 1
Hiking/Biking nearby -
Free newspapers in lobby
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Hakone Kowakien TEN-YU
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1297 Ninotaira, Hakone 250-0407 (Japan)
9.4
Wonderful
drive
miles
Free self parking
Smoke-free property
Sign language-capable staff
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Description
Pamper yourself with onsite massages body treatments and facials. You can take advantage of recreational amenities such as hot springs and a sauna. Additional features at this ryokan include complimentary wireless internet access concierge services and gift shops/newsstands.
Popular amenities See all
Property amenities
Popular amenities
-
Free self parking
-
Smoke-free property
-
Sign language-capable staff
-
Multilingual staff
-
24-hour front desk
-
Free WiFi
-
Number of bars/lounges - 1
-
Number of restaurants - 1
-
Hiking/Biking nearby
-
Free newspapers in lobby
Sauna
Spa Services on-site
Elevator
-
Children s games
-
Terrace
-
Gift shops or newsstand
Family Friendly
- Children s toys
Conveniences
- Vending machine
Guest Services
- Luggage storage
- Concierge services
Outdoor
- Garden
Check-in Time/Check-out Time
3:00 PM/11:00 AM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher a smoke detector a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.
Check-in Special Instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions please contact the property using the information on the booking confirmation. Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger. Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner. Guests with dietary restrictions or food allergies should contact this property in advance.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person per night. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5 per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.Fees Optional
- Crib (infant bed) fee: JPY 3300.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Hot springs access available from 5:00 AM to midnight.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival using the contact information on the booking confirmation.
- One child 2 years old or younger stays free when occupying the parent or guardian s room using existing bedding.
- The Japanese Ministry of Health Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns hotels motels etc. ). Additionally lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Cashless payment methods are available for all transactions.
- Guests with tattoos are not able to use the onsite public bathing facilities.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business Amenities
Featured amenities include complimentary newspapers in the lobby a 24-hour front desk and multilingual staff. Free self parking is available onsite.
Rooms
Treat yourself to a stay in one of the 150 guestrooms featuring private hot tubs and LCD televisions. Complimentary wireless internet access keeps you connected and digital programming is available for your entertainment. Conveniences include phones as well as safes and refrigerators.
Location
Located in Hakone (Ninohira) Hakone Kowakien TEN-YU is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. This luxury ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.8 mi (2.9 km) from Miyagino Hayakawa Breakwater Cherry Blossoms.
