Multilingual staff 
Rooftop terrace 
Number of restaurants - 2-
Conference center
-
Express check-out
-
24-hour front desk
Number of poolside bars - 1-
Number of bars/lounges - 2
Free wired internet 
Free WiFi
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Hotel Puerta América
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Avenida de America 41 or, Madrid 28002 (Spain)
8.6
Wonderful
drive
miles
Multilingual staff
Rooftop terrace
Number of restaurants - 2
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Description
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access concierge services and babysitting (surcharge).
Popular amenities See all
Property amenities
Popular amenities
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Free wired internet
-
Rooftop terrace
-
Number of coffee shops/cafes - 1
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Express check-out
Outdoor seasonal pool
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Number of poolside bars - 1
-
Number of bars/lounges - 2
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Free WiFi
Laundry facilities
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Number of restaurants - 2
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Multilingual staff
-
Conference center
-
24-hour front desk
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Library
Dry cleaning/laundry service
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Breakfast available (surcharge)
Parking & Transportation
- Long-term parking (surcharge)
- Self parking (surcharge)
Food & Drink
- Snack bar/deli
Things to do
- Fitness facilities
Family Friendly
- Babysitting or childcare (surcharge)
Conveniences
- Terrace
- Gift shops or newsstand
- Safe-deposit box at front desk
Guest Services
- Express check-in
- Free newspapers in lobby
- Tours/ticket assistance
- Luggage storage
- Concierge services
- Porter/bellhop
Business Services
- Business center
- Number of meeting rooms - 5
Outdoor
- Designated smoking areas
- Garden
Accessibility
- Wheelchair accessible (may have limitations)
- Elevator
- Wheelchair-accessible registration desk
More
- Banquet hall
- Wedding services
Check-in Time/Check-out Time
3:00 PM/12:00 PM
Check-In Instructions and Important Information
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest s credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector a fire extinguisher a smoke detector a security system a first aid kit and window guards
Check-in Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions please contact the property using the information on the booking confirmation.
Mandatory fees
You ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: EUR 50 per accommodation per day
We have included all charges provided to us by the property.
Fees Optional
- Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
- Self parking fee: EUR 30.00 per day
- Extended parking fee: EUR 30.00 per night
- Housekeeping is available for an additional fee
- Rollaway bed fee: EUR 60.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hotel Policies
- Cash transactions at this property cannot exceed EUR 1000 due to national regulations. For further details please contact the property using information in the booking confirmation.
- The seasonal pool will be open from June 18 to October 02.
- Pool access available from noon to 7:00 PM.
- Children 12 years old and younger stay free when occupying the parent or guardian s room using existing bedding.
- The property has connecting/adjoining rooms which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Business Amenities
Featured amenities include complimentary wired internet access a business center and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Rooms
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks and housekeeping is provided daily.
Location
With a stay at Hotel Puerta América in Madrid (Chamartín) you ll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
